Client
services

The creation of any new office space is in itself a journey, and that journey doesn’t end when you move in. This is when your office needs to start to earn its keep -it needs to work!

There will inevitably be instances where tweaks need to be made, and as your business grows or practices change you may find you require further alterations to the space. ThirdWay’s Client Services division is designed to be on hand with all manner of aftercare from switching out carpet tiles to creating additional meeting rooms. We pride ourselves on our customer service and want to be your first port of call for any issues you have. Even if we can’t directly assist, we will be able to point you in the right direction.

Thirdway client services

Our services include, but are not limited to:

  • General maintenance
  • Re-painting
  • Lockers
  • Electrical changes
  • Mechanical changes
  • Additional security
  • Build works e.g. meeting room or phone booths
  • Aesthetic features

ThirdWay are also able to help should you need any assistance with the following:
Fire Strategy – It is your responsibility to make sure you have completed a fire strategy for your business in your new premises. Part of this will dictate the location and quantity of fire extinguishers.
Annual Testing – Annual electrical testing is required, especially for emergency lighting and alarm systems.
Asbestos – It is a legal requirement to have an asbestos register on site. This can be formed around the asbestos survey which (assuming your building was built before 2000) you will be able to obtain from your landlord.

Maintenance

Routine maintenance is key to your warranty. Our works are warranted for 12 months on the premise that routine maintenance is carried out. At handover, you will be given an O&M manual which we recommend you read promptly and carefully. Key areas include the air conditioning, hinges and locks, and water heating devices. Let us know if you would like to run through the full maintenance manual with us so that we can highlight other areas for you to bear in mind.

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The Importance Of Good Office Design

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From pitching to the actual design of our space, ThirdWay came across as a fantastic company. Recommending options and listening to our feedback.

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